Service Manager - Executive - Houston, Texas, United States

  • Job Type: Full Time
  • Category: Automotive,Fixed Operations,General manager,Service Director,Service Manager
  • Published: 11-01-2019
  • Salary: $160,000 - $200,000 Per Year
  • Job Location: Houston, Texas, United States
Job Description:

Rare opportunity!!!!!  Our client is seeking a dynamic and versatile Service Manager for its brand-new Service Center located in Houston, TX!!!! 

This client employees embody the core values of teamwork, professionalism, accountability, fun, and family. We are committed to creating an environment of diversity, where all employees are inspired to share their passion, talents, and ideas. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop, and deliver the most compelling RV experience imaginable for our customers.

Rare opportunity!!!!!  Our client is seeking a dynamic and versatile Service Manager for its brand-new Service Center located in Houston, TX!!!! 

Our client is an iconic name in the RV industry.  Headquartered outside of Tampa, Florida, it is the home of the largest RV dealership in the world, offering the nation’s largest selection of leading RV brands.  This client features nearly 3,000 new and pre-owned RVs, more than 400 service bays and two on-site campgrounds with over 700 RV campsites. This client has 7 dealerships across 5 states and is growing fast with more dealerships and service centers on the way.

This client employees embody the core values of teamwork, professionalism, accountability, fun, and family. We are committed to creating an environment of diversity, where all employees are inspired to share their passion, talents, and ideas. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop, and deliver the most compelling RV experience imaginable for our customers.

Job Requirements:

Our site Service Manager for the Houston Service Center will be a proven leader with the ability to inspire success, drive productivity, grow profits, and be a leader in this ground-up new site. 

This process and a results-oriented individual will possess a high level of integrity and be in alignment with the client's core values, with a focus on service, customer experience, and growth in all areas.  Accountability is a must, as well as the ability to train, develop, and educate their staff. 

The successful candidate for this position will be an excellent and relatable communicator, with the ability to create relationships at all levels of the organization.  This position is responsible for oversight and execution of all day to day operations and must have a good understanding of Federal and State employment regulations. 

The ideal candidate will have experience in the following:

  • A strong operations background within the automotive, collision or rental service operations sector.
  • Experience of developing a new to market greenfield site (big plus)
  • Growing and developing a new customer base while training and developing a new team.  
  • Understanding of service center workflow including, but not limited to, DMS systems, customer experience matrix, developing and upselling repair orders and closing out repair orders.
  • Somebody who quantifies results leads to change, and interfaces with all levels of the organizations (Site and Corporate).  
  • The ability to translate strategies into operational objectives and projects and bring them to closure. 
  • Process and systemic problem-solving mindset – Solid understanding of project management.
  • A results-orientation with the ability to inspire continuous improvement is a necessary trait for this role. CI/Lean experience a big plus.
  • Ability to develop and nurture new team……. educator mentality.
  • A High level of integrity, empathy for their team members and customer needs.
  • Accountability for their team’s performance
  • Customer-focused.  Ability to promote and drive customer experience focused culture.  Directly support difficult customer situations
  • Be open to change with the ability to grow within the organization.
  • Experience in full P&L management with responsibility for the site; driving growth and business expansion.
  • Ability to plan, organize and direct the day-to-day activities of the site's function. Responsible for overall teams’ sustainable execution
  • Experience with corporate compliance; Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as Employee rights, hazardous waste disposal, OSHA right-to-know, etc.

What we are willing to offer:

  • A chance to become a new site, Service Center expert and create a highly efficient transferable growth model, within one of the largest and best-known RV companies in the world.
  • Potential growth into a senior management position.
  • Competitive pay and bonus.
  • Medical, Dental, Vision & 401K.
  • Full training to learn the business and enhance your professional skills.
  • Paid vacation.
  • Annual and long-term incentive compensation
  • A valid driver's license is required for all positions. Drug screening and a background check are a part of our hiring process.
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